Prime Technologies respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect information when you use our website, hosting services, software systems and other digital services.
By using our website or services, you agree to this Privacy Policy. We take reasonable steps to keep your information secure and protected.
Prime Technologies provides professional website design and development services. Project timelines, features and functionality are agreed upon before development begins. Clients are responsible for supplying content, logos, images and other required information. Additional changes outside the agreed project scope may result in additional charges.
Hosting services are billed monthly or annually depending on the selected package. Clients must renew hosting services before expiry dates to avoid suspension or permanent deletion. Prime Technologies is not responsible for downtime caused by third-party providers, maintenance, cyber attacks or circumstances beyond our control.
We develop mobile and web applications based on client requirements. Project specifications, testing and revisions must be approved before final deployment. Prime Technologies reserves the right to charge for additional development requests outside the agreed project scope.
Prime Technologies develops custom software applications, management systems, web platforms, mobile applications, and digital business solutions tailored to the specific requirements of our clients. Throughout the development process, we work closely with clients to gather requirements, provide progress updates, and deliver solutions that meet agreed specifications. Clients are responsible for thoroughly reviewing, testing, and approving all software, features, and functionality before deployment into a live or production environment. Following final approval and deployment, any additional features, modifications, integrations, or enhancements requested outside the original project scope may be subject to additional charges. Prime Technologies is not responsible for losses, damages, business interruptions, data loss, or operational issues arising from incorrect use, unauthorised access, third-party modifications, failure to perform regular maintenance, incompatible software, or changes made by anyone other than our authorised personnel. We recommend that clients maintain regular backups and ensure their systems are properly maintained to maximise security, performance, and reliability.
Deposits, setup fees, installation fees, and once-off charges for website design, web hosting, domain registrations, software development, mobile application development, digital products, and other professional services provided by Prime Technologies are strictly non-refundable. Refunds will only be considered where required by applicable law or where Prime Technologies is unable to deliver the agreed service due to circumstances solely within our control. Once work has commenced, services have been provisioned, domains have been registered or renewed, hosting accounts have been activated, software licences have been issued, or digital products have been delivered, no refunds, partial refunds, or credits will be provided. Clients are responsible for reviewing all quotations, invoices, specifications, and service details before making payment. Any approved refund will be processed using the original payment method where reasonably possible and may be subject to administrative or banking charges.
Prime Technologies reserves the right to suspend, restrict, or terminate any service, with or without prior notice where permitted by law, for reasons including but not limited to unpaid invoices, overdue subscriptions, fraudulent or illegal activities, abusive or threatening behaviour, spam, phishing, hacking attempts, malware distribution, copyright infringement, or any violation of our Terms of Service, Acceptable Use Policy, or applicable laws. Services may also be suspended where a client's website, application, email account, or other activities compromise the security, stability, performance, or reputation of our infrastructure or negatively affect other clients. Accounts suspended or terminated due to non-payment may incur applicable late payment, restoration, or administrative fees before services can be reactivated. Prime Technologies also reserves the right to permanently remove services and associated data where accounts remain terminated for an extended period or where continued operation poses a security, legal, or operational risk.
We use the information we collect to provide, manage, maintain, and improve our products and services. This includes processing payments, managing client accounts, delivering hosting and software services, registering and renewing domain names, responding to enquiries, providing technical support, managing projects, and communicating important account, billing, maintenance, and security updates. We may also use your information to improve website functionality, enhance user experience, monitor service performance, prevent fraud and unauthorised activities, comply with legal and regulatory obligations, and develop new products, features, and services. Prime Technologies processes personal information only for legitimate business purposes and in accordance with applicable data protection laws, including the Protection of Personal Information Act (POPIA).
Prime Technologies is committed to protecting your personal information through the implementation of appropriate administrative, technical, and physical security measures. We utilise industry-standard security practices, including secure servers, encryption where applicable, firewalls, access controls, regular software updates, malware protection, system monitoring, and backup procedures to help safeguard your information against unauthorised access, alteration, disclosure, loss, or misuse. Access to personal information is restricted to authorised personnel who require it to perform their duties and provide our services. While we continuously review and improve our security measures to maintain a secure hosting and business environment, no method of electronic transmission, internet communication, or electronic storage can be guaranteed to be completely secure. Consequently, although we strive to protect your personal information using commercially reasonable measures, Prime Technologies cannot guarantee absolute security and accepts no liability for unauthorised access or data breaches resulting from circumstances beyond our reasonable control.
Our website may use cookies, analytics tools, tracking technologies, web beacons, pixels, and similar technologies to improve user experience, enhance website functionality, monitor website performance, and optimise our digital services. Cookies are small text files that are stored on your device when you visit our website and enable us to recognise your browser, remember your preferences, and provide a faster and more personalised browsing experience. These technologies help us understand how visitors interact with our website by collecting information such as browser type, operating system, device type, screen resolution, IP address, geographic region, pages visited, navigation paths, referral sources, session duration, click behaviour, download activity, and other anonymous usage statistics.
Prime Technologies provides secure, reliable, and high-performance web hosting services to businesses, organisations, government institutions, and individuals.ls, and other important data. While Prime Technologies performs routine backup procedures for disaster recovery purposes where applicable, backups are provided as a convenience only and are not guaranteed. Prime Technologies accepts no responsibility for the loss, corruption, or accidental deletion of client data resulting from software failures, user error, malicious activity, hardware failures, or circumstances beyond our reasonable control. It remains the client's responsibility to ensure that critical business information is adequately backed up before making significant changes to their website or hosting account.
All subscription services must be paid on or before the invoice due date to ensure uninterrupted service. Any subscription that remains unpaid after the due date will automatically incur a late payment fee of R50.00. If a service is suspended and progresses to Termination due to continued non-payment, a restoration fee of R150.00, plus 15% VAT, will be charged before the service can be reactivated. Prime Technologies reserves the right to suspend, terminate, or permanently remove services if invoices remain unpaid for an extended period. Clients are responsible for ensuring payments are made on time to avoid additional charges, service interruptions, or permanent data loss.
Prime Technologies provides secure, reliable, and high-performance web hosting services to businesses, organisations, government institutions, and individuals. Our hosting infrastructure is powered by trusted third-party data centres and technology partners that deliver excellent security, reliability, and performance. We utilise enterprise-grade servers, SSD storage, advanced security measures, automated backups, and continuous monitoring to protect websites, applications, and business data. Our technical team performs regular maintenance, security updates, and performance optimisation to ensure stable service. While occasional interruptions may occur, we work diligently to restore services promptly and provide professional technical support, ensuring a dependable hosting experience for every client.
By using our services, you consent to receiving communications from Prime Technologies relating to your account, invoices, payment reminders, support requests, maintenance notices, security alerts, service announcements, product updates, promotional offers, and other important operational information. These communications may be delivered through email, SMS, telephone calls, WhatsApp, or other approved communication channels. We will only use your contact information for legitimate business purposes and in accordance with our Privacy Policy. You may opt out of receiving non-essential marketing communications at any time; however, essential service-related notifications will continue to be sent where necessary to manage your account.
Prime Technologies treats all client information, business records, project data, and confidential materials with the highest level of confidentiality and care. We implement appropriate administrative, technical, and physical security measures to protect sensitive information against unauthorised access, disclosure, alteration, misuse, or destruction. Client information is only accessed by authorised personnel who require it to provide our services or fulfil their professional responsibilities. We do not sell, rent, or intentionally disclose confidential information to third parties without your consent, except where required by law, necessary to deliver our services through trusted service providers, or to protect the rights, property, or safety of Prime Technologies, our clients, or the public. Our commitment to confidentiality continues even after the completion or termination of our services.
Users may not use Prime Technologies' services for any illegal, unlawful, fraudulent, or unauthorised activities. This includes, but is not limited to, the distribution of spam, phishing campaigns, malware, viruses, ransomware, harmful software, copyright infringement, hacking attempts, unauthorised access to systems or networks, denial-of-service attacks, cryptocurrency mining, or any activity that may compromise the security, stability, performance, or reputation of our services or those of other users. Clients are responsible for ensuring that all content, applications, and activities conducted through our services comply with all applicable laws, regulations, and our Acceptable Use Policy. Prime Technologies reserves the right to investigate suspected violations and may suspend, restrict, or terminate any service without prior notice where necessary to protect our infrastructure, clients, or legal interests.
Prime Technologies reserves the right to update, modify, or revise this Privacy Policy, Terms of Service, or any related policies at any time to reflect changes in our business operations, services, legal obligations, security practices, or applicable laws and regulations. Any updates will become effective immediately upon publication on our website unless otherwise stated. Where significant changes are made, we may notify clients through email, our client portal, or other official communication channels. We encourage users to review this Privacy Policy periodically to remain informed about how we collect, use, protect, and process personal information. Your continued use of our website or services after any changes have been published constitutes your acceptance of the revised Privacy Policy and any updated terms.
Prime Technologies provides secure hosting, modern websites, software development and reliable business technology solutions.
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